Cisco UCCX RTMT Access denied

Trying to get into the UCCX RTMT received “Access denied, check IP address, username and password” message. If The IP address and credentials are 100% correct, maybe wrong user?:)

How to check: Using CLI run the following command:

admin:run sql select* from cuic_data:cuicuser

Check which user is the super user and use it to login.

Below is the path for installing current version of RTMT:

UCCX > Login > Tools > Plug-ins > Cisco Unified Real-Time Monitoring Tool for Windows/Linux

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