Category: Collaboration

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Cisco UC: ISR box-to-box REDundancy

The Interchassis High Availability feature (box-to-box redundancy) enables the configuration of pairs of routers to act as backup for each other. Failover: the standby router seamlessly takes over and starts processing call signaling and performing media forwarding tasks. Note: failover causes reboot by design. Configuration on ISR 4000 series Enable CUBE and redundancy on both routers: Configure an redundancy group with...

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Cisco UC: PRTG and SIP calls

I found several ways monitoring SIP calls in PRTG using SNMP. Monitor active calls using SIP legs/2 Monitor each dial-peer separately and combine them in the Sensor Factory Just monitor multiple OIDs in one Sensor Enable SNMP on the CUBE: 1. Monitor active calls using SIP legs Idea: check how many SIP legs on the voice gateways (show call active voice...

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Cisco Phone “Registered/Unregistered/Unknown” status

A phone that has never been registered to Cisco CallManager would be in Unknown status. But, a phone that was registered to the Cisco CallManager at some point of time can be in Unregistered or Unknown status depending on a service parameter in the “RIS Data collector” service. This parameter specifies the RIS database information storage period for any unregistered or...

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Cisco Testing New Jabber Config file

To test the Jabber config changes on just 1 machine and if it goes successful apply it globally, we can use Cisco Support Field in the CSF device configuration: upload a new jabber-config xml file on TFTP server with the modified name <jabber-config-name>.xml. change cisco support field on CSF device configuration page configurationfile=jabber-config-photo-mod.xml restart jabber client

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Cisco CUCM Firefox Secure Connection Failed

If you can’t get into the CUCM with the following message: “Secure Connection Failed: SSL_ERROR_WEAK_SERVER_EPHEMERAL_DH_KEY : Diffie-Hellman” Workaround #1: 1. In Firefox, Enter “about:config” in the URL field and press enter2. Accept the “This might void your warranty!” warning by clicking “I’ll be careful, I promise!” button3. In the search field, enter “security.ssl3.dhe_rsa_aes”4. Double click each result (128 SHA and 256...

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Cisco CUCM LDAP notes

Switch from LDAP to Local users:CUCM SQL query becomes very useful if we need to do the same task multiple times. And CUCM GUI interface is very time-consuming for these tasks. Here is how to switch users from LDAP to CUCM Local: run sql update enduser set fkdirectorypluginconfig=NULL where userid=’username1′ run sql update enduser set fkdirectorypluginconfig=NULL where userid=’username2′ Cisco CUCM LDAP...

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Cisco UCCX Automatic Work vs Available

Here is the summary about UCCX Automatic Work and Available settings. Automatic Work CSQ level Disabled by default override Automatic Available the length of the time agent will be in Work state is determined by the Wrapup time period. (Up to 7200 seconds) If Automatic Work is set to enabled, agent goes into Work state after terminating the call. (No matter...

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Cisco Calabrio “Unable to load Energy Data”

How to fix the Calabrio “Unable to load Energy Data” issue: Run post-install.exe and set the following settings again:– Recording Home Directory– Temporary Recording Directory– Temporary Encoding Directory Restart services:– Monitoring and Recording Jetty Service– Monitoring and Recording Media Encoder Service

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Cisco Jabber Pickup Issue

The Issue: PickUpGr includes CIPC and Jabber. Call to Jabber DID – you can pick it up on the CIPC Call to CIPC DID – you CAN’T pick it up on the Jabber There is a pop up windows, but press it and nothing happens, only missed call on the CIPC internal call – fast busy international call – keep ringing...